When Adam Mesnick, the owner of Deli Board on Folsom Street, saw a courier enter his restaurant and bypass the line of already waiting customers, he was perplexed.
Grubhub bag in hand, the delivery driver said he was expecting to pick up an order for Allison C. The problem was, Mesnick said, the order had never been received.
One of his employees eventually refunded the order, but the same thing happened three times on Saturday afternoon. A courier for Grubhub would walk in, looking confused and expecting an order that hadn’t been prepared. One delivery driver in particular was upset: he had driven 15 miles out of his way only to find his order wasn’t there.